“Leapsome brought all the systems together into one spot. Single sign-on. Easy.”
How GoCanvas scaled learning, streamlined HR, and built a data-backed reviews process with Leapsome
“Leapsome brought all the systems together into one spot. Single sign-on. Easy.”
In June 2023, GoCanvas was rapidly growing, and the People team faced challenges with the company’s people enablement process setup. GoCanvas needed a new platform to keep pace with the organization’s increasing size and complexity.
Before implementing Leapsome, GoCanvas relied on multiple, disconnected systems for different HR functions. This fragmentation led to operational inefficiencies, making it difficult to manage employee engagement, learning, and goal tracking; managers and individual contributors had to navigate different platforms for related tasks, increasing the complexity of day-to-day operations.
Susan Fort, Senior Director of Training and Development at the company, shares: “We had a bunch of different systems. We used one tool for engagement surveys and a separate learning platform, and we were trying to manage goals — but that wasn’t working as well as it could have.”
GoCanvas managers struggled to gain the oversight needed to best support their teams. Without a centralized HR platform, monitoring employee progress and compliance was cumbersome. At that point, managers needed to check each employee’s records to gather essential information — which was time-consuming and less effective at providing a clear and comprehensive view of team performance and development needs.
“Managers were frustrated because they could not easily track their employees’ progress on things. There was no easy way. Instead, they’d have to go into each employee’s files and look into it. The reporting just wasn’t helpful for managers.”
The team was deeply concerned about the cost inefficiencies associated with their previous tools; these expensive systems failed to deliver the scalability and functionality needed to support the company’s growth and operational goals. The value received didn’t justify the high costs, prompting the team to seek a more cost-effective and capable all-in-one solution tailored to their needs.
Overall, GoCanvas sought to improve efficiency, managerial effectiveness, and cost management — which led them to Leapsome.
The GoCanvas team conducted extensive research to find the right solution for consolidating HR processes into a single platform. They evaluated numerous products and found that many lacked a Learning Management System (LMS) — a crucial feature for GoCanvas, given the company’s robust training program. Leapsome stood out because of its comprehensive, integrated LMS and robust analytics, which competitors didn’t offer.
“A major factor that pushed us over to Leapsome was the platform’s LMS tool. We also had an excellent experience with the sales representative who met with us!”
With Leapsome, GoCanvas could streamline the assignment and management of training modules, making it easier to onboard new hires by automatically setting them up within Leapsome Learning and initiating and starting a self-paced onboarding program.
“Leapsome was an easier process in terms of assigning. We could automate the modules to deploy to new hires, which meant we no longer needed to go in and assign them manually.”
The new LMS process with Leapsome also ensured that all current employees could stay up-to-date with key knowledge even as this changed. For example, when GoCanvas launches major product updates, employees are notified that they have new content to learn on Leapsome and are prompted to complete these additional learning modules.
Additionally, GoCanvas recently integrated with another company, and Leapsome seamlessly brought together both organizations’ robust learning programs into one centralized platform.
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GoCanvas also significantly refined its performance review process, creating a more structured, data-driven approach to identifying and developing top talent.
Managers can now fairly assess employee performance and potential, using performance data to accurately categorize top employees as “rockstars” and “superstars,” facilitating targeted development conversations and strategic retention plans.
“When it comes to performance and potential, this system helps us identify top performers and have conversations about how to engage them.”
GoCanvas has also successfully integrated Leapsome into its Rockstar Award Program, a quarterly initiative in which employees nominate peers who exemplify core company values. Nominations are tied to specific recognition badges. This program boosts morale, positively reflects the corporate culture, and adds fun to day-to-day work.
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With Leapsome, GoCanvas managers now have the tools they need to effectively track and support their teams. All GoCanvas managers go through a Leadership Institute program to learn how to leverage Leapsome’s various modules to nurture high-performing teams.
Managers can now easily monitor tasks such as compliance training and onboarding through the team dashboard, providing a clear overview without HR needing to step in.
GoCanvas has also significantly enhanced its feedback and engagement process by running regular surveys. This offers valuable insights into employee sentiment and enables more targeted management responses.
Utilizing a blend of standard and custom questions, the team runs weekly pulse engagement surveys that inform executive team reviews. “It’s very important to our CEO and executive team that we have high participation there because they are looking at those analytics every week,” Susan shares.
This systematic feedback collection has empowered managers and HR to swiftly identify areas for improvement through intuitive visual tools like heat maps — improving organizational efficiency and responsiveness. Additionally, onboarding and offboarding surveys further support smooth employee transitions, making Leapsome a versatile tool for tracking organizational health and morale.
By adopting Leapsome, GoCanvas consolidated multiple HR functions — including engagement surveys, learning, instant feedback, reviews, and goal setting — into one platform. This centralization eliminated many issues arising from fragmented systems and allowed for easier HR process management, saving time previously spent navigating between disconnected systems.
Looking ahead, GoCanvas aims to optimize its use of the Leapsome platform further, especially with greater adoption of the goals and meetings modules and also 360° reviews in leadership development. The team remains focused on reinforcing a culture of feedback and advancement, aligning with the organization’s overarching strategy of fostering a workplace that supports growth and innovation.
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