CUSTOMER story

Bob W

How Bob W simplified HR tasks and empowered its team with Leapsome

CUSTOMER PROFILE
Bob W is a hospitality company that operates short-stay apartments across Europe for business and leisure travel.
Location
Tallinn, Estonia
Company size
220
Features used
  • HRIS
  • Goals
  • Reviews

“Having everything in one place with Leapsome has made our people processes more efficient. For HR and for employees.”

Merilyn L
Senior People Operations Specialist

😮‍💨 The challenge

Bob W is a hospitality tech company offering sustainable, design-led apartments across Europe. As the company scaled across multiple countries, the People Operations team was juggling fragmented tools from spreadsheets to external HR platforms to manage employee data, track absences, and support performance management.

“We were inserting data into several different places. It just became very burdensome.”

With growing pressure to streamline operations and improve efficiency, the manual upkeep became unsustainable. Important information was scattered across systems, and HR had to repeatedly clarify where employees should go for different tasks like booking time off, accessing performance reviews, or tracking goals.

The team needed a flexible, centralized solution that would simplify everyday workflows and bring people data together in one place.

💜 Choosing Leapsome

The team was already using Leapsome for goals and reviews, so expanding into the HRIS module was a natural next step. Marilyn explored other tools but found that many lacked the speed and usability she was looking for.

“We tested other platforms, but Leapsome felt like the best fit — the interface was intuitive, fast, and already familiar to our employees.”

Adopting a platform the team already knew helped simplify the transition. With support from Leapsome’s team, setup was straightforward and while some data migration was manual, the team made the process feel manageable.

“The team was always available to support us even when we had to upload a lot of historical data, they made the process feel manageable.”

Leapsome offered the usability and support the HR team needed without introducing more complexity.

🎯 The result: clarity and ease for employees and HR

With Leapsome in place, employees at Bob W can now access their people data and HR processes — such as time off, reviews, and goals in one system. Everything is centralized, and teams know exactly where to go for the tasks they need to complete.

“Employees can now find everything in one place — their data, absences, goals, and reviews. I don’t have to explain which tool to use for what. It’s all in Leapsome.”

This setup has made day-to-day processes more efficient for employees and reduced repetitive admin for HR. Managers have better visibility, and the People team can focus more on strategic support.

🔜 What’s next for Bob W and Leapsome

The team plans to use Leapsome to automate more HR workflows and reduce the time spent on manual tasks. Now that the core processes are up and running, the team is focusing on using workflows and triggers to handle tasks such as onboarding, managing absences, and updating employee information. As Bob W grows, Leapsome will support a more consistent experience for employees across regions.

🪄 Start transforming your workplace today

Explore how Leapsome can help your organization, too, treamline time-off management, centralize people data, and save HR teams hours of manual work.

👉 Chat with an expert

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